Acumatica screen keeps trying to refresh after exporting to Velixo

Created by Harry Lewis, Modified on Thu, 12 Sep at 5:42 PM by Harry Lewis

Applies to:

Velixo Classic
Velixo NX
ERP: Acumatica

TABLE OF CONTENTS

Overview
Cause
Workarounds
- Workaround 1 - use the Classic Acumatica user interface
- Workaround 2 - manually refresh the browser screen

Overview

After using the Export to Velixo button on an Acumatica list screen...

... and downloading the resulting file, the Acumatica screen gets stuck trying to refresh itself:

Cause

This known issue occurs with the developer preview of the new "Modern" Acumatica UI (released in Acumatica 2023R1) and has been reported to Acumatica (case #390909) and we have confirmed that this has been resolved in the beta version of Acumatica 2024R2

Workarounds

Acumatica has advised that there are two workarounds for this issue

Workaround 1 - use the Classic Acumatica user interface

To avoid the issue (which is specific to the Modern UI, a system administrator can modify the ERP's Site Map by switching the particular page to the Classic UI:

Workaround 2 - manually refresh the browser screen

When this issue occurs, simply refresh the window using the button on your browser: